Terms and Conditions

You are required to read and agree to the terms and conditions on this page before completing your online purchase. Note that you are entering an agreement with BestBlinds Limited with every completed order and you understand the shopping process and the products your are purchasing from our website. Please refer to all products details stated on the products page, allowances and delivery times as you are agreeing with them when you complete your order.

Our Products

We commercialize made to measure products, manufactured according to dimensions provided by you and your product selection, therefore you should pay careful attention when recording the sizes to match your windows and any special framing. You should not deduct anything from the measurements you provide to enable the best fit against the window frame. There are no returns or refunds granted for wrong measurements ordered by the customer, this is because we are unable to resell custom made products and therefore offer repayment.

Despite the use of high precision machines in the manufacturing process, there is a 2 to 5 mm margin of error and we cannot replace blinds found within this margin.

The enlarged pictures of the interior decor are used strictly for illustration purposes. If you want to see a larger image of the sample, please contact us. Our website features only high-resolution pictures and we cannot pay you back because of non-matching colours, seeing that monitors display settings can vary. If you are looking for a specific colour, we strongly recommend that you order free samples before placing an order.

Colour names are not a representation of the product colour.

With light filtering, sunscreen or blackout roller blinds, products supplied may have a longer drop than ordered drop and this, however, does not affect the operation of the blinds as this type of blinds allows any excess drop.

All fabrics used on roller (light filtering or sunscreen) and blackout blinds are cut using Ultrasonic cutting technology however it is normal occurrence from time to time fraying of fabric – when this happens it is important that loose fibers are not pulled, instead cut with sharp scissors.

Soft furnishing fabrics used for roman blinds and curtains especially darker materials will fade when exposed to high levels of direct sunlight and it is important that adequate care is taken to protect these products by using sun filters to lessen the effects of UV rays.

We sell wood blinds which may suffer colour variations depending on the timber used in the production, even from one batch to the other. As a result, we urge customers to place their order as soon as they receive the samples in the mail. Wooden window coverings should not be installed in a humid environment, such as bathrooms as water-damaged items will automatically void all warranty.

The wood blinds we feature online are primarily made of basswood and stained to match other wood essences. These can bear different names on our website, as well as in the manufacturer’s catalogue.

It is important that you are aware of the fact that the blinds industry uses different wood species, as opposed to other industries. For instance, the flooring industry uses real walnut timber when advertising”walnut floors”, whereas blinds would be made of basswood or other such timbers, which have been painted or stained to duplicate walnut.

If you wish to match your floor to your blinds, you should procure free samples in the mail before ordering so that you can compare the colours and make the most appropriate decision. In case a blind is manufactured from that actual wood species, the product will appear with the word”real” in the name, e.g. “real wood”.

As some of the products are named differently than the manufacturers, names on the delivery labels may vary, so please match the sample to the received item to ensure that your order is indeed correct.

Product Descriptions

The product information and photographs contained in our website or websites that we promote our products are provided for illustrative purposes only and we cannot warrant that they are accurate. We always recommend that you use our free sample service prior to placing an order.

Information available from our website is available to help you decide whether the product is suitable to your needs, you should follow any instructions available for measuring whenever they are available.
Note that not all windows are the same, which means a certain product may fit some window types and may not work with other types of windows for this reason we are not responsible if the product you purchase does not fit your windows/doors.

All products that do not state the colour of parts/components used will be made using colour coordinated materials, bare in mind that different components are manufactured in different machinery and by different companies and we cannot guarantee a perfect colour match for the entire product.

Whilst every effort is made by us to ensure that Goods sold and delivered to you match in every aspect any sample or description we may have shown or given or sent to you, minor variations or change in colour, shade or pattern between the sample/description and the Goods delivered shall not entitle you to reject the Goods nor to claim any compensation for such variation or change.

It is recommended that orders for a house lot of the same kind be placed all at once to avoid variations in manufacturing and finished product quality, orders placed at different times will not guarantee the same finish as they can be produced by different production lines, machinery or different material can be used.

Orders

Please use our contact page if you have any questions about your order or needs assistance from one of our customer care advisers. We do not offer telephone assistance as the products are outsourced from different suppliers and they need to be contacted first. We normally require 1 or 2 business days to reply to inquiries.

Please ensure that all the specifications for your product have been checked prior to placing an order; once the order has been placed, a confirmation email will be sent to you, again please ensure all information on email is correct. You can also view the details of your order on the contact page on our website. These normally appear approximately half an hour after you have placed the order.

In case order details are incorrect please ensure you contact us within 24 hours of placing your order, if there is no contact stating otherwise, the order received by us will be deemed correct and cannot be altered/cancelled.

Listed Price

All products listed on our website are calculate at the time you enter the full dimensions width x drop, incorrect sizing will result in an incorrect pricing. We are not responsible for orders made with incorrect sizes. 

All listed prices are entered manually in our system and in rare occasions due to human error a price may be entered incorrectly, in this situation a full refund can be given for the amount paid and the order cancelled.

All listed prices are subjected to change at any time.

Delivery

For a full carriage conditions please visit https://www.aramex.co.nz/media/2577/amx-conditions-of-carriage-a4-oct20v4.pdf

You understand and accept BestBlinds Terms and Carriage conditions at the time of your purchase.
The estimated delivery period is available on the product page and all quotation pages. Please note that if delivery time frame stated is for example 20 days, it means 20 business days from the moment the purchase is processed and payment cleared in our bank account (depending the time payment is made/as well as bank money is transferred from there may be up to 48 business hours). Payments for orders received after 12:00 noon are only processed the next business day.

The delivery time frame agreed for delivery shall not be an essential term of this contract unless you give written notice to BestBlinds and agreed in writing by BestBlinds making delivery time frame of the essence for the contract.

BestBlinds reserves the right to change any listed lead time without prior notice. 

Circumstances beyond our control can affect our listed lead times and updates will be listed on our delivery page.

Longer lead time applies when ordering different types of products. 

Delivery of Goods and Services shall be deemed complete when BestBlinds gives possession of the Goods and Services directly to the Client or possession of the Goods and Services is given to a carrier, courier, or other bailees for purposes of transmission to you.

All good(s) must be inspected upon delivery and if any damages found you must sign as damaged, otherwise good(s) that have been signed for as not damaged and you, later on, find that the good(s) is damaged a claim may no longer be possible.

Please check the boxes for any damage upon delivery and, should you find anything wrong, sign for the packages as damaged on the courier paper. Note that the state of the boxes does not necessarily reflect the state of the products inside so we request that the goods inside are checked as well.

We reserve the right to ask for digital pictures as proof of the reported issues.

In the odd occasion of receiving a damaged product, we will lodge a replacement claim with the company used for the delivery of the goods to you, once the claim has been accepted, if necessary you will be contacted by the freight company to arrange a suitable day and time to collect the good(s).

Please ensure that the product is well wrapped/packed, whenever possible using its original packaging. Package must be strong to avoid any damages when returning items to us and the same package will be used to return items to you. BestBlind will not provide new packaging.

including all parts that were originally supplied to you, replacement parts for missing items will be sent at an extra cost unless otherwise agreed by BestBlinds.

All damaged/faulty/incorrect items need to be assessed by the manufacturer and must be returned in the original packaging.

Firstly we will always attempt to repair the damaged/faulty/incorrect item and only if unable to repair it, the item will be replaced, therefore necessary sent to production for complete replacement.
Note that when a replacement product or part needs to be manufactured original lead-time will apply.

Missing / Lost items on delivered parcels should be informed to us as soon as possible, all parcels should match the number of items in the packing slip / invoice or order confirmation.
Delivery may happen in instalments on orders with multiple items, in this case different tracking numbers will be provided.
Claim for missing / lost items or incomplete orders will no longer be accepted if a parcel has been signed for upon delivery or over 7 working days after receipt.

Undelivered dispatched orders will be investigated by the courier company and once confirmed as “Lost” by the courier company a claim process will begin. Any replacements or refunds can only be made once a claim has been accepted by the courier company. You can read more about the claim process in the following links:
https://www.aramex.co.nz/tools/claims-guide/
https://www.aramex.co.nz/terms-and-conditions/conditions-of-carriage/

The delivery terms are no longer valid in the case of busy periods of the year such as Christmas or Bank Holidays.
We ask for your patience since most products are made to measure and require time for manufacture and delivery.

Redelivery charge on made to measure goods

If the customer is not in when the carrier delivers the order, they will leave a card or message on the telephone to inform the customer of the attempted delivery.
If the customer does not contact the carrier to arrange a more convenient time for redelivery and the order is returned to us as a result, the customer will be charged with an additional redelivery fee for resending the order – same amount charged on the original product order.

All rural and oversized deliveries are subjected to extra charges depending on the size of your order, some locations can only deliver parcels up to 1.5meters long.
Rural locations are defined by the courier company and can be checked in the following link https://maps.fastway.co.nz/.
Delivery charges for rural locations are not always calculated during checkout and extra charges may apply.

Cancellations / Returns Policy

We do not accept returns of made to measure goods.

In the “How to fit”section of our website you will find information and pictures to understand better the operation and installation process of a blind. We feature goods from different manufacturers, so operating parts and fittings may vary slightly, hence why you should use the online instructions downloaded from our website.

If you need further clarifications about technical details, special blinds or other information, please contact us before placing your order.

To cancel an order that has been recently placed (within 24 hours), please email us or use the Contact Us page; if manufacturing has not started cancellation can be processed, an administration fee of NZ$25.00 plus any transaction/bank charges incurred will be deducted off your payment and only then refund processed.

The(7) days return period applies only to blinds which are not made to order and at customer’s own expense.

Privacy Policy

The data we gather and request from you will be used strictly in accordance with the Data Protection Act 1993:

Information:

Name

Address

Telephone number

Email address

The information above will not be given/sold/shared with third parties. It will be used strictly to process your order and tax purposes.

Child Safety Information

Use of additional safety devices may reduce the risk of strangulation but the blind cannot be considered foolproof. Decreasing the risk is achieved by keeping cords, chains, tapes and similar out of the reach of children.

Facebook Share Terms

All customers can receive a further discount on their orders upon sharing BestBlinds Facebook page on their Facebook account. The share must be made public with no alterations to the default advert made by BestBlinds.
The coupon code can only be used once per customer at the time of checkout, the coupon discount will be applied to the total price on the products only. 
The coupon discount is not valid for shipping charges.

Price Beat Terms

At BestBlinds we are confident that our prices will be the lowest. If you find any equivalent quality product cheaper at another store, we will match the price and beat it.

·      We will match the third party price and also deduct a percentage of the difference (the amount of deduction is at our discretion).

·      Your claim must be supported by a written quotation for the relevant product from the competing retailer.

·      BestBlinds will only beat prices from competing high street retailers and online retailers.

·      Prices will only be beaten once for each eligible item purchased from us.

·      The product(s) must be equivalent in all material aspects including style, quality, materials, and structure. We reserve the right to refuse to beat the price of items not deemed to be equivalent at our sole discretion.

·      The comparison will be made against the actual BestBlind price including any discounts or offers applicable at the time the application is made.

·      The price guarantee excludes delivery.

·      BestBlinds reserve the right to withdraw or amend the BestBlinds price guarantee at any time without notice.

·      Please email us for full details or ask a member of our online assistant.

·      Excludes trade price offers.

Warranty terms

5 Years Guarantee  Year since the date of purchase.